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SJHC stores PHI in an electronic medical record system as well as in physical documentation that is kept in client homes or the locked offices of our program managers. All documentation is retained for 10 years after the last date of care or, in the case of children, for 10 years after they turn 18. Care has been taken to ensure our records storage and disposal partner meets all legislative security requirements to prevent unauthorized parties from gaining access to the information. 

• A Request for Access form can be obtained from any of SJHC’s management staff or privacy officer
• All requests will be responded to within 30 days (or up to 60 days upon extension).
• An individual will be able to challenge the accuracy and completeness of their PHI and have it amended according to the current legislation.
• An individual may be required to provide sufficient information to permit SJHC to provide an account of the existence, use and disclosure of his or her personal health information. The information provided will only be used for this purpose.  SJHC may choose to make sensitive medical information available through a medical practitioner.
• When an individual demonstrates the inaccuracy or incompleteness of personal health information to the satisfaction of SJHC, and depending upon the nature of the information challenged an amendment may be made involving the correction, or addition of information that will be included as an addendum to the health record. Clinical opinions will not be deleted. 
• In certain situations, SJHC may not be able to provide access to all the personal health information about an individual. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed due to legal, security or commercial proprietary reasons and information that is subject to solicitor-client or litigation privilege.